Refund & Cancellation Policy

Last updated: September 10, 2026

1. Cancellation Policy

Software Subscriptions: You may cancel your Virtual Dentist monthly or annual subscription at any time directly through your account dashboard or by writing to dentalservices84@gmail.com.

Cancellation will take effect at the conclusion of your current paid billing period, and you will retain access to the platform until that cycle ends.

Automatic renewals can be disabled at any time prior to the next billing date.

2. Refund Policy

Because Virtual Dentist provides immediate access to digital software infrastructure and cloud resources, payments for active subscription cycles are generally non-refundable.

Refund requests will be considered and reviewed on a case-by-case basis under the following circumstances:

Erroneous duplicate charges or technical billing errors.
Verified failure to activate your account or provide software access within 48 hours of successful payment confirmation.

Valid refund requests must be submitted within 7 business days of the transaction by contacting dentalservices84@gmail.com along with the transaction reference ID.

Once approved, refunds will be credited back to the original payment source (credit card, debit card, UPI, net banking, or wallet) within 5 to 7 business days via our payment partner PayU.